Terms & Conditions

ATTENTION! Please read these Terms and Conditions carefully before using this website. If you use this website, you are deemed to accept and agree to the stated General Terms and Conditions. If you DO NOT ACCEPT these terms, do not use this website!

These GENERAL TERMS and CONDITIONS govern the relationship between LIFI BULGARIA EOOD - BURGAS (LIFI.BG) and the Users of electronic (Internet) pages and services located on the WWW.LIFI.BG domain and its subdomains (the Site) and using the information and commercial services , offered by WWW.LIFI.BG (Service/s) on the Site. In order to be able to use WWW.LIFI.BG Services, the User registers on the Site, with which he agrees, fully accepts and undertakes to comply with these General Terms and Conditions.

is a company registered in the Republic of Bulgaria, with headquarters and management address: BURGAS, gh. COPPER MINE, bl 513, entrance 1 apartment 13; entered in the Registration Agency with EIK BG206200807, contact phone number 0879 555 766/ email: info@lifi.bg / WWW.LIFI.BG

By registering on the Site, the User confirms and declares his agreement with the following:

The information services on the Site are provided "as published". WWW.LIFI.BGT is not responsible for the accuracy of the published information.
WWW.LIFI.BG is not responsible and is not committed to deadlines for delivering information about completed orders to the User, the status of his or other Users' inquiries, questions and comments about products, product availability, as well as about damages suffered and / or lost profits and other losses of any kind and amount, occurring after, as a result of or due to use / impossibility of use (due to technical problems, prevention, decisions of the administrator, etc.) of the Site. The user can monitor the status of the placed order in his profile or in his e-mail.
WWW.LIFI.BG is not responsible in the event that, when using the Site or materials from it, damage occurs to the user, which requires repair or repair of equipment or loss of information, as well as all costs related to the removal of such damage are at the expense of the User.
The on-line system for purchases through the Site reflects the availability of the items at the actual time of the check, given the dynamics in the turnover, it is possible that certain items and accessories to them, published and appearing on the Site as "available" in the LIFI STORE at the time of the check, be out of stock at the time of the request and cannot be ordered and delivered through the online store. In all cases, WWW.LIFI.BG notifies users who have placed an order through the Site about the possibility / impossibility of delivery of the goods requested through the online system.
It is possible that the parameters (term/method of delivery, etc.) of an order placed through the online system may be changed, and WWW.LIFI.BG undertakes to notify the User of the changes made to the e-mail provided by him and/or or phone number for contacts and/or in another appropriate way, no later than the moment when the order confirmation message is sent to the User. To change the delivery address, payment type, change or add an item, change invoice data and/or other parameters of the order, the User should contact an online associate of WWW.LIFI.BG, at the indicated contact details ( 0879 555 766 / email: burgas@lifi.bg), until the order is sent for execution. After receiving the subsequent notification of the confirmation and execution of the order, no changes can be made.
In order to use the services of the Site, the User should access the World Wide Web directly or through other devices that have access to Web-based content, providing all necessary equipment to access the World Wide Web, including a computer, modem or other means to access the Internet. WWW.LIFI.BG is not responsible for any disturbances or technical problems preventing the use of the Site due to the quality of the computer equipment used by the User.
When registering on the Site, the User provides true, accurate, up-to-date and complete information necessary to carry out the sale, by filling in all the mandatory fields of the registration form.
WWW.LIFI.BG is not responsible for an incorrectly and/or inaccurately executed order, in the event that the User provides false, inaccurate, out-of-date or incomplete information, and in addition has the right to deny the person further access to part or all services offered on the Site.
To receive information, through the provided contact details, commercial messages about products and services of WWW.LIFI.BG and/or current activities, marketing and promotional messages and/or for the purposes of marketing research and the collection of information, as in the event that no wishes to receive such information, the User should expressly from

say the receipt of the same through the inquiry and contact forms indicated on the Site.
Protection of personal data.
LIFI BULGARIA EOOD, EIK BG206200807, in its capacity as a Personal Data Administrator, entered in the "Register of Personal Data Administrators and the registers kept by them.
LIFI BULGARIA EOOD is a personal data administrator established on the territory of the Republic of Bulgaria and processes personal data lawfully and in good faith in connection with the purposes of its activity - wholesale and retail trade of goods and does not further process them in a manner incompatible with these purposes.
The recipients or categories of recipients to whom the personal data may be disclosed are the natural persons to whom the data refer or other persons, if this is provided for in a regulatory act. Personal data provided by the User are not given to third parties for advertising and promotional purposes.
LIFI BULGARIA EOOD processes personal data only on the condition that the natural person to whom the data refer has given his express consent, and in the absence of express consent from the person to whom the data refer, LIFI BULGARIA EOOD has no right to processes his data. By providing his personal data, the User automatically gives his express consent to their processing.
Every natural person has the right of access with a written application to personal data concerning him, as well as the right at any time to request from LIFI BULGARIA EOOD to delete, correct or block his personal data, the processing of which does not meet the requirements of the GDPR.
The user agrees that the personal data declared by him will be provided by WWW.LIFI.BG to UniCredit
Copyright and related restrictions.

Users may use all services offered on the Site for personal needs, for non-profit purposes and on the condition that the copyrights of WWW.LIFI.BG or third parties related directly or indirectly to the materials on the Site are not violated. It is expressly prohibited that the materials published on this Site be copied, publicly distributed or given away, for any purpose by the Users.

WWW.LIFI.BG reserves the right to assign the rights to publish materials and other information published on the Site to third parties, subject to an additional written contract governing the legal relationship between WWW.LIFI.BG and the person publishing the information.

When purchasing goods representing the subject of copyright and/or patent rights, WWW.LIFI.BG does not grant any additional rights for use and distribution, except for the expressly mentioned rights and/or licenses from the manufacturer/distributor of the goods.

All goods and services provided by WWW.LIFI.BG, which enjoy protection according to the Law on the Protection of Copyright and Related Rights, are provided to Users in their original form, packaging and medium without any influence on the part of WWW.LIFI.BG and according to the licenses and distribution rights granted by the manufacturers and/or their distributors for the Republic of Bulgaria.

Links on the Site to other sites owned by third parties are posted for the convenience of users. When using such a link, users are not using a service provided by WWW.LIFI.BG and with regard to the use of the link outside the Site, these General Terms and Conditions do not apply.

WWW.LIFI.BG is not responsible for the information and/or content of other sites owned by third parties, and does not require or recommend the use of these sites or the information published on them. Any risks associated with the use of such sites are borne by the Users.

Featured goods and services on the Site.

The information about the goods on the Site is distributed by types of groups and subgroups;

In the page (link) to each item listed on the Site, information is provided regarding the price, the main characteristics of the product, availability and additional information aimed at helping Users make an informed choice when purchasing the product. WWW.LIFI.BG is not responsible for inaccuracies in the description of the goods, which do not relate to the main characteristics of the goods, and does not claim the completeness of the information provided.

WWW.LIFI.BG reserves the right to publish names, models and other information about goods in English or another language when:

a) There is a risk with the translation that valuable information about the characteristics of the goods will be lost;

b) There is no universally accepted unambiguous terminology in the Bulgarian language;

c) The goods themselves carry information in English or another language, for example, software, music and movies in English or another language;

All prices indicated on the website are in Bulgarian Leva and include VAT. In case the product has several modifications, the prices for each of the modifications are indicated on the page. WWW.LIFI.BG has the right at any time and without warning to make changes to the published products, services, prices and other characteristics of the goods and

Users are considered to have been informed of the specified changes from the date of their publication. The information on some of the published products may not be updated, but in all cases the Users will be notified in the event of an order placed on the Site with a form for online purchases before their delivery about non-updated information on the Site related to the ordered products. Some of the information published on the Site may refer to products, services or programs that are not currently offered or available.

Purchase of goods and/or services from the WWW.LIFI.BG Site

The user has the right to order all goods and services specified on the WWW.LIFI.BG Site. When placing the order, the User has the right to choose the type, brand and model of the goods and their quantity, the terms of payment, the method of delivery, according to the options offered on the Site.

* The user has the opportunity to place an order for a product that, at the time of the order, is not available in LIFI BULGARIA EOOD stores and is ordered specifically for the Customer by the relevant supplier.

* The user has the opportunity to specify a desired delivery time, which can be changed by WWW.LIFI.BG, depending on the courier's ability to deliver on the specified date to the specified town and address. In the case of a payment purchase, the User does not have the opportunity to specify the delivery period chosen by him - in these cases, it is from 24 hours to 4 days and begins to run from the moment WWW.LIFI.BG receives the notification of approval of the credit applicant.

In case of doubt that a User (natural person or legal entity) intends to purchase goods in quantities and/or for the purpose of resale and/or for the purpose of use not intended, WWW.LIFI.BG reserves the right, at its discretion, to refuse the sale to such persons;

At any time before the final confirmation of the order made by filling out the form for online purchases, the User has the right to make changes to the goods and services chosen by him.

When placing an order on the Site, the User enters into a contractual relationship with LIFI BULGARIA EOOD for the purchase and sale of the selected item, regulated by these General Terms and Conditions, and the order placed is considered confirmed after receiving confirmation from WWW.LIFI.BG, containing all the parameters listed above and according to the instructions specified on the Site and/or in the email confirmation of the order placed;

WWW.LIFI.BG has the right to change the prices indicated on the Site at its discretion, at any time and without being obliged to notify the Users in advance. The User is obliged to pay the price that was indicated on the Site at the time of placing the order, regardless of whether it is lower or higher than the updated price. In the event of technical errors in the information published on the Site, as a result of which the order cannot be fulfilled, WWW.LIFI.BG has the right to refuse the fulfillment of the order and owes no other compensation to the User, except for the refund of the amounts paid and/or deposited by the user for the canceled order, if any.

Payment for purchased goods and services

When paying in cash, with cash on delivery, for the ordered and delivered goods and/or services, the User undertakes to pay the full value at the time of delivery to WWW.LIFI.BG or to its representative/subcontractor delivering the ordered goods , according to the confirmed order.

When paying by bank transfer, the User pays an amount equal to the value of the ordered goods, according to the confirmed order, to the bank account of LIFI BULGARIA EOOD, specified in the generated invoice and only after the payment has been confirmed and the corresponding amount has been transferred to the bank account of LIFI BULGARIA EOOD, WWW.LIFI.BG performs the delivery of the ordered goods and services.

When paying through a virtual POS terminal, the User pays an amount equal to the value of the delivered goods, according to the confirmed order, through a virtual POS terminal and only after the payment transaction is confirmed, WWW.LIFI.BG executes the delivery of the ordered goods and services.

Delivery of purchased goods

The term for the delivery of the ordered goods, for which payment has been received, to the address specified by the user, is from 24 hours to 4 working days, after receiving confirmation of the order, and the term can be extended on public holidays and/or holidays days, with the period of non-working days. In all cases, a delay in the specified delivery terms is possible, for which the user should be promptly notified by WWW.LIFI.BG.

The delivery of a product, which at the time of the order is not available in Neon 10 stores, for which payment has been received (except for cases where the "Cash on delivery" payment method is selected), to the address specified by the user, is from 24 hours to 14 working days, after receipt of order confirmation, and the period may be extended on public holidays and/or weekends

, with the period of non-working days. In all cases, a delay in the specified delivery terms is possible, for which the user should be promptly notified by WWW.LIFI.BG.

The delivery of the ordered goods is carried out in the manner chosen by the User and according to the specified terms. WWW.LIFI.BG reserves the right to extend the specified terms by up to 7 (seven) days, without informing the Users in advance, and to extend the terms by more than 7 (seven) days with the prior consent of the User who requested the delivery.

The price for delivery of ordered goods with a total value of up to BGN 100 is paid by the User and can be up to BGN 7.50 (seven BGN and fifty cents) for the entire country, depending on the type and size of the goods, the address for delivery and the number of products in the order. The price of delivery costs is automatically calculated in the order value and is indicated under the information about the ordered item.

* When purchasing goods and/or services from the WWW.LIFI.BG Site, worth more than BGN 100, delivery is free for the User, regardless of the type and size of the goods, the delivery address and the number of products in the order.

When placing an order for a purchase from the online store, in the "Remarks" section, the user has the opportunity to specify a convenient day for delivery, and WWW.LIFI.BG adjusts the delivery to the user's preferences, of which the user is promptly notified.

When placing an order for a purchase from the online store, the User has the option of choosing the option to receive the goods "Pick up from the store", where he can receive the goods ordered by him from the LIFI STORE commercial outlet, of his choice. In the event that there is no availability in the selected store, WWW.LIFI.BG transports the desired product to the selected commercial outlet, providing the User with the opportunity to choose between two delivery options:

Express delivery within 24 hours (on a working day) for orders under BGN 100 total value (if the request is made by 4:00 p.m.) - a courier fee of BGN 7.50 is payable. Express delivery for products worth more than BGN 100 is free.
Regular delivery - the service is free for the User. The ordered goods are available within 4 working days at the selected commercial outlet, and the User has the opportunity to receive them on site within 10 working days after the date of delivery. After the expiry of this period, the order will be automatically cancelled.

WWW.LIFI.BG may request additional confirmation from the user for the order placed, including by phone, e-mail. In the event that the User refuses to provide the information requested by WWW.LIFI.BG, the refusal to provide it leads to the automatic cancellation of the order with or without further notification to the User.

LIFI BULGARIA EOOD has no obligation to assemble and install the delivered goods.

Delivery of purchased goods from LIFI BULGARIA EOOD takes place until:

Door of an apartment or office for buildings put into operation with act model 16, with a working elevator, allowing the devices to be taken up.
Door to a yard, for houses with a yard or next to the door of a house for houses without a yard, to which there is a passable road;
Entrance to a residential building when it has not been put into operation with a model act 16 and/or there is no working elevator, as well as in any other case not covered by the above conditions.

WWW.LIFI.BG is not responsible for delivery delays due to circumstances beyond WWW.LIFI.BG's control, such as delays by the courier making the delivery.

Upon delivery, the goods should be carefully inspected by the User and/or a person authorized by him. In the event of external visible defects - possible damages, impacts and other damages detected during delivery, the User should sign a damage report in the presence of the courier, in which he describes the detected defects and immediately notify WWW.LIFI.BG on tel. 0879 555 766 .

Upon acceptance of the delivery by the User without comments, all and any subsequent claims for external visible defects of the goods received are unfounded and as such should not be satisfied. In the event that a damage report is not drawn up and signed in the presence of the courier upon receipt of the goods and/or the user does not immediately notify WWW.LIFI.BG on tel. 0879 555 766, the same loses the right to bring the detected external visible defects into compliance with the contract of sale.

If an incorrect or incorrect address, contact person and/or phone number are specified when submitting the request, WWW.LIFI.BG is not responsible for inaccurate execution of the order as a result of incorrect information submitted by the User.

When handing over the goods (except in cases of delivery of goods on payment), the User or a third party previously indicated by him must sign the accompanying documents. A third party is considered any person who is not the holder of the application, but accepts the goods upon delivery to the specified o

t The user's shipping address.
In the event that the User is not found within the deadline for delivery to the address specified by him and/or access to the delivery address is not provided, WWW.LIFI.BG is released from its obligation to deliver the requested goods and the User loses the opportunity to order goods to be delivered to him by him.

When the delivered goods clearly do not correspond to the ones requested for purchase by the User, and this can be established during a simple inspection of the delivered goods, the User has the right within 48 hours to request that the delivered goods be replaced with a product corresponding to the purchase application made by him goods by notifying WWW.LIFI.BG of such a request by phone 0879 555 766 or email:burgas@lifi.bg

WWW.LIFI.BG reserves the right to choose / change the subcontractor performing the delivery, without being obliged to inform the User in advance, as long as this does not reflect the method and term of delivery.

WWW.LIFI.BG makes deliveries through a subcontractor/s only on the territory of Bulgaria.

Cancellation of purchased goods

The User has the right to withdraw from the distance contract or the off-premises contract, without giving a reason, without paying compensation or penalty, within 14 days from the date on which the User or a third party other than the carrier and indicated by him, took possession of the goods, or the date on which the User or a third party, other than the carrier and indicated by him, took possession of the last goods, in the case of a contract according to which you order many goods with one order.

When ordering a product that is not available in MAGAZIN LIFI stores at the time of the order, the user has the right to withdraw from the contract at a distance or from the contract outside the commercial premises without giving a reason, without paying compensation or a penalty, within a period of 14 days, counting from the date on which the User or a third party other than the carrier and indicated by him took possession of the goods or the date on which the User or a third party other than the carrier and indicated by him took possession of the last product, in the case of a contract under which you order many products with one order, according to the provisions of the Consumer Protection Act.

In order to exercise his right of withdrawal, the User should notify LIFI BULGARIA EOOD of his name, geographical address and, if available, telephone number, fax and e-mail address and of his decision to withdraw from the contract with an unequivocal statement (e.g. a letter, sent by post, fax or e-mail). The user may use the attached standard opt-out form, but this is not mandatory:

________________________________________________________________________________

Standard form for exercising the right to withdraw from the contract (complete and send this form only if you wish to withdraw from the contract)

Until
LIFI BULGARIA LTD

BURGAS, gh.k. COPPER MINE, bl. 513 entry 1 app 15
email: eshop@lifi.bg:

I/We hereby notify* that I/We waive* the conclusions reached by me/

us* contract for the purchase of the following goods*/for the provision of the following service*:

................................................ ................................................ ................................................ ......

– Ordered at*/Received at* ........................................... ..............................................

– Name of the user(s) ............................................ ................................................ .

– Address of the user/s ............................................ ................................................

– Signature of the user/s ............................................ ..............................................

(only if this form is on paper)

– Date ................................................ ................................................ ............................

-------------------------------------------------- ----

* The unnecessary is crossed out.'
_______________________________________________________________________________

The user may also fill out and submit electronically the standard opt-out form or other unambiguous opt-out application on the WWW.LIFI.BG site, and in the event that he uses this option, WWW.LIFI.BG will immediately send on a durable medium or by e-mail message confirming the receipt of the refusal. In order for the withdrawal period to be met, it is sufficient for the user to send his message regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.

In the event that the user withdraws from the contract, WWW.LIFI.BG will refund all payments received, including delivery costs (with the exception of

us of additional costs associated with a delivery method chosen by the user other than the cheapest standard delivery method offered by WWW.LIFI.BG) without undue delay and in any case no later than 14 days from the date , on which the user informs WWW.LIFI.BG of his decision to withdraw from the contract.

By accepting the present general conditions, the User expressly agrees that the refund of the amount paid by him shall be made to a bank account provided by him.

WWW.LIFI.BG has the right to delay refunding payments until the goods are received back or until evidence is provided that the goods have been sent back, whichever occurs first.

The user should send WWW.LIFI.BG or return the goods without undue delay and in any case no later than 14 days after the day on which he informed WWW.LIFI.BG of his withdrawal from the contract.

The term is considered to have been met if the user sends back the goods to WWW.LIFI.BG before the expiry of the 14-day period.

The direct costs of returning the goods are for the account of the User.

The goods must be returned in their original packaging in its entirety, complete with accompanying documentation and undamaged, in the form in which it was received. WWW.LIFI.BG reserves the right, in case the returned goods have damaged packaging, traces of use, scratches, bumps, damaged by electric shock, with missing accessories, warranty card, to decide whether to accept the returned goods.

The user is responsible for reducing the value of the goods as a result of testing them, other than what is necessary to establish their nature, characteristics and good functioning. When the user exercises his right of withdrawal, he pays the proportional amount of what was actually provided to him until the moment he notified WWW.LIFI.BG of exercising the right of withdrawal. The prorated amount is calculated based on the final price. If the final price is excessively high, the pro rata amount is calculated based on the market value of what was actually provided.

Refusal of certain types of purchased goods can be exercised, according to the provisions of the Consumer Protection Act and under the following conditions:

printers and/or multifunction devices and their consumables should be returned by the user in a complete set and intact packaging of the consumables /toner etc./. In the event that the integrity of the packaging of the relevant consumable is violated, the user may exercise his right to refuse the purchased printer and/or multifunction devices and the consumables for them, and should pay for the cost of the consumable with damaged packaging at his own expense.
laptops, notebooks, desktop computers, monitors - should be returned without entering/activating passwords, profiles and others preventing the restoration of settings in their original form. Merchandise is non-returnable if an OEM license has been activated or if the original operating systems and/or other programs it came with have been uninstalled.
mobile phones, tablets and accessories - should be returned without
entered/activated passwords, profiles and others, preventing the restoration of settings in their original form. The goods cannot be returned if an OEM license has been activated or if the original operating systems and/or other programs with which the goods were delivered have been uninstalled or if the protective film (for tablets and phones) has been used and/or removed.
large white goods - refrigerators, dishwashers, cookers, microwave ovens, hoods, washing machines and the like from the category of Large white goods, should be returned, packed properly for transport (in the same way they were delivered).
personal care appliances (epilators, electric toothbrushes, etc.), small white goods and small electrical appliances for the kitchen, coffee machines, irons, etc. are not subject to return if used.
purchased software licenses cannot be returned.
Air conditioners and air conditioning systems can only be returned if no installation has been carried out. Once installed, air conditioners and air conditioning systems cannot be returned.
Warranty Service

WWW.LIFI.BG is responsible for any lack of conformity of the consumer goods with the contract of sale, which exists at the time of delivery of the goods and occurred up to two years after its delivery, even if it was not aware of the non-conformity.

A commercial guarantee is any obligation assumed by the trader or manufacturer towards the consumer in addition to his obligation under this law to ensure conformity of the goods with the contract of sale, to refund the amount paid or to replace or repair the goods, or to provide another type of service related to with the goods when they do not meet the specifications or possibly other requirements unrelated to the conformity of the goods with the contract

for sale, specified in the application for the provision of a commercial guarantee or in the relevant advertisement made at the time of conclusion or before the conclusion of the contract.

With each delivery of goods subject to warranty service, WWW.LIFI.BG issues and provides the User with a proper warranty card with the details of the goods and the warranty periods, as well as indicating all the conditions of the provided commercial warranty, if any.

The user cannot invoke and loses his rights under the provided Commercial guarantee:

a) in case of lost warranty card;

b) in the event of an attempt to carry out repairs and eliminate non-compliance by a person or service center not authorized by WWW.LIFI.BG;

c) in case of damage caused by incorrect operation;

d) in case of violation of the physical integrity of the product;

e) in case of chemical, electrical and/or other impact unrelated to the normal operation of the product;

The commercial warranty provided for the product does not cover product components with a limited shelf life (batteries, consumables, etc.). Warranty service is carried out only and only in the service centers indicated on the warranty card, in the presence of complete documentation and completeness of the product.

The products and services indicated on this Site are limited only to the General Terms and Conditions and information indicated on the Site, without any warranties other than those indicated, including merchantability and fitness for purpose, being provided. The obligations of WWW.LIFI.BG in relation to the products and services offered on this Site are regulated by the relevant agreements with the importers and/or distributors of the presented products.

Others

WWW.LIFI.BG has the right to unilaterally change all conditions for delivery of the provided goods and any other information published on the Site without prior notification to the User.

WWW.LIFI.BG reserves the right to send the User messages related to new products and services, with promotions and/or with changes in the terms and methods of delivery of the provided goods and any other information published on the Site. WWW.LIFI.BG administers this Site and its application is valid only for the territory of the Republic of Bulgaria. WWW.LIFI.BG declares that the materials or services specified in this Site are not suitable or available outside the territory of the Republic of Bulgaria and, accordingly, access to them from territories outside the specified territory is invalid.

Questions, inquiries and consultations of the User can be made online through the WWW.LIFI.BG website using the form for questions and inquiries, or through an employee of the On-line department at tel. 0879 555 766 or by email: eshop@lifi .bg, during working hours: from 08:30 to 18:00, from Monday to Friday.

These General Terms and Conditions may be updated at any time, and their publication on the Site shall be considered as notification to users of the changes. When using the Website of WWW.LIFI.BG, Users undertake to comply with these General Terms and Conditions, as well as the applicable legislation of the Republic of Bulgaria for the goods and services provided on the Website, including international legislation.

THE USER AGREES TO THE TERMS OF USE OF WWW.LIFI.BG SERVICES
BY PRESSING (CLICKING) ANY SINGLE OBJECT, LINK OR BUTTON ON THE WWW.LIFI.BG SITE, AS WELL AS WITH A LINK TO THESE GENERAL TERMS AND CONDITIONS AND IS CONSIDERED TO BE FAMILIAR WITH THE GENERAL TERMS AND CONDITIONS, ACCEPT THEM AND UNDERTAKE TO COMPLY WITH THEM.

The coordinates of WWW.LIFI.BG are as follows:

BULGARIA, 8012 BURGAS, g.k. COPPER MINE, bl. 513

Tel. : 0879 555 766 / email: eshop@lifi.bg / WWW.LIFI.BG

In the event of a dispute related to an online purchase, you can refer to the relevant Alternative Dispute Resolution (ADR) bodies or use the Online Dispute Resolution (ODR) site.

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